Trade terms and conditions
These terms apply to every order placed with Liora Diamond. Last updated September 2026.
Trade only. We supply jewellers, wholesalers, manufacturers and brands. Please don't enquire for single items under US$2,000.
1. Trade buyers only
We sell only to businesses buying for resale, manufacturing or professional use. By placing an order you confirm you are acting for a business. We do not accept orders or enquiries for single items under US$2,000, and we may decline any order at our discretion.
2. Description of goods
All diamonds we supply are laboratory-grown unless stated otherwise in writing. Growth method and any post-growth treatment are disclosed on the grading report where one exists, and on our invoice. Photographs and videos show the actual stone offered unless labelled as representative.
3. Quotes and prices
Quotes are in U.S. dollars and valid for the period stated on the quote, subject to availability. Stock can sell between quote and payment; a stone is reserved only once we confirm it in writing.
4. Orders and payment
An order is accepted when we issue a pro-forma invoice or order confirmation. Payment is by bank transfer, in full before dispatch unless other terms are agreed in writing for an established account. Bank charges on the buyer's side are for the buyer's account.
5. Grading
Where a stone is supplied with a grading report, the report is issued by an independent laboratory and we rely on it. Grading is an expert opinion and small variations between laboratories are normal in the trade. Ungraded goods are sold to the specification in the order confirmation.
6. Made-to-order goods and jewelry
Stones grown or cut to order and jewelry made to your design are produced once you approve the specification or CAD. Delivery dates are estimates. Made-to-order goods cannot be cancelled after production starts, and cannot be returned unless they differ from the approved specification.
7. Shipping, risk and title
Goods ship insured under the terms shown on the invoice. Risk passes to the buyer on delivery. Title passes when payment has been received in full. Duties and taxes on import are paid by the importer of record. See our shipping policy.
8. Inspection and claims
Inspect goods on arrival. Report any shortage, damage or difference from the order confirmation within five business days, with photos, before the goods are set, altered or re-graded. Accepted claims are settled by replacement, credit or refund at our option.
9. Returns
Stock goods that match the order confirmation may be returned only by prior written agreement, unaltered, with original reports, at the buyer's cost and risk. Set, altered or re-graded goods cannot be returned.
10. Liability
Our liability for any order is limited to the price paid for the goods concerned. We are not liable for indirect or consequential loss, including lost profit or loss of business. Nothing in these terms limits liability that cannot be limited by law.
11. Force majeure
We are not liable for delay or failure caused by events beyond our reasonable control, including carrier or customs delays, strikes, natural events and government action.
12. Confidentiality
We keep your specifications, prices and customer information confidential and never contact your customers.
13. Governing law
Each order is governed by the law and jurisdiction stated in its order confirmation or invoice. Where none is stated, the parties will first try in good faith to resolve any dispute by negotiation.
14. Changes and contact
We may update these terms; the version in force when an order is accepted applies to it. Questions: contact@lioradiamond.com.
